Privacy Policy

PaperFree ERP ("we", "us", "our") provides a cloud-based management platform for schools, colleges and coaching institutes. This Privacy Policy explains what information we collect through our website (paperfreeerp.com) and our platform, how we use it, and the choices you have.

1. Information We Collect

• Contact & enquiry data — name, email, phone number, institution name, and any message you submit via our contact form, email, phone, or WhatsApp.
• Usage data — pages visited, approximate location, device/browser type, and referral source, collected automatically via analytics.
• Institution data — for institutions using our platform, data such as student, staff and parent records, attendance, fees and results is collected and processed on behalf of that institution, which remains the data controller for its own records.

2. How We Use Information

We use the information we collect to respond to enquiries, provide demos and onboarding support, operate and improve our website and platform, send service updates (e.g. via SMS, WhatsApp or email), and understand how our website is used so we can improve it.

3. Cookies & Analytics

Our website uses Google Analytics to understand aggregate visitor behaviour, which sets cookies and collects usage data as described above. You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on or your browser's privacy settings.

4. Third-Party Services

We rely on trusted third parties to operate our website and platform, including Google Analytics (website analytics), Razorpay (payment processing for fee collection), WhatsApp Business (messaging), and Amazon Web Services (cloud hosting). Each of these providers processes data under its own privacy policy.

5. Data Security

We use industry-standard measures — including 256-bit SSL encryption and isolated, multi-tenant workspaces — to protect information from unauthorised access, alteration, or disclosure.

6. Data Retention

We retain enquiry and contact data only as long as necessary to respond to your request or maintain our business relationship. Institution data is retained for as long as the institution's account remains active, or as otherwise agreed with that institution.

7. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at paperfreeerp.official@gmail.com. If you are a student, parent, or staff member of an institution using our platform, please contact that institution directly, as they control their own records.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

9. Contact Us

Questions about this policy can be sent to paperfreeerp.official@gmail.com or +91 97669 00513.